Terms of Service

Last updated: March 14, 2026

These Terms of Service ("Terms") govern your access to and use of MSP Onboarding ("the Service"), operated by Europa IT, LLC ("we", "us", "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. Description of Service

MSP Onboarding is a multi-tenant SaaS platform designed for managed service providers (MSPs) to manage client onboarding workflows. The Service includes template management, task tracking, time logging, and integrations with third-party tools including Autotask, TimeZest, Microsoft Calendar, Google Calendar, and Slack.

2. Account and Access

Access to the Service requires an account, created either through an administrator invitation or self-registration. You may sign in using Microsoft 365 SSO, Google SSO, or email and password via Auth0. You are responsible for maintaining the security of your account and for all activities that occur under it.

3. Acceptable Use

You agree to use the Service only for lawful business purposes related to MSP client onboarding. You may not:

4. Your Data

You retain ownership of all data you create within the Service, including onboarding records, task details, notes, time entries, and templates. We do not claim any intellectual property rights over your content.

We process your data as described in our Privacy Policy. Your data is logically isolated within our multi-tenant architecture and is not accessible to other organizations.

5. Third-Party Integrations

The Service integrates with third-party platforms (Autotask, TimeZest, Microsoft Calendar, Google Calendar, Slack). These integrations are configured by your organization's administrator. We are not responsible for the availability, accuracy, or terms of service of third-party platforms. Your use of integrated services is subject to their respective terms and policies.

6. Google API Services

If you connect Google Calendar, our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We access Google Calendar data only to create and manage events you explicitly schedule through the platform.

7. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of planned downtime.

8. Data Deletion

Deleted onboardings are retained for 30 days to allow recovery, after which they are permanently removed. You may request complete deletion of your organization's data by contacting us. Upon account termination, we will delete your data within 30 days unless required by law to retain it.

9. Limitation of Liability

To the maximum extent permitted by law, Europa IT, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, arising from your use of the Service. Our total liability for any claim related to the Service shall not exceed the amount you paid us in the twelve months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Europa IT, LLC from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

11. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via the platform or email. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of the State of New Hampshire, United States, without regard to conflict of law principles.

13. Contact Us

For questions about these Terms:

Europa IT, LLC
Email: support@europait.net
Website: europait.net